Visszaküldési és visszatérítési szabályzat

1. Right of withdrawal

For online purchases, consumers have the right to withdraw from the purchase within 14 calendar days from the day they receive the order, without giving any reason.

To exercise the right of withdrawal, please contact us before returning the goods and include your order number and contact details.

2. Return conditions

Returned products must be:

• in their original condition, unused and undamaged,
• with original packaging, labels and any protective seals,
• with all accessories or gifts included in the order,
• packed securely to protect them during transport.

3. Exceptions

For hygiene, safety and quality reasons, returns are not accepted for:

• food, herbs, olives, olive oil or other products that have been opened, used or altered,
• cosmetics or personal care products if the seal or packaging has been opened,
• products damaged due to misuse or insufficient return packaging,
• products made or customized specifically for the customer.

These exceptions do not limit your statutory rights if a product is faulty or incorrect.

4. Faulty, incorrect or damaged goods

If you receive an incorrect, faulty or visibly damaged product, please contact us as soon as possible and ideally within 48 hours of delivery. Please include photos of the packaging and product so we can review the request quickly.

If a fault or mistake is confirmed, we will offer replacement, refund or another lawful remedy without additional cost to the customer.

5. Return shipping costs

For withdrawals, return shipping costs are paid by the customer, unless agreed otherwise or unless the return is due to an incorrect or faulty product.

We recommend using a tracked shipping method, as we cannot be responsible for goods that are not delivered back to us.

6. Refunds

After we receive and inspect the returned products, refunds are made using the same payment method used for the original purchase, unless otherwise agreed.

Refunds are processed without undue delay and, under the applicable framework, within 14 days from being informed of the withdrawal. We may withhold the refund until we receive the goods back or until you provide proof of return shipment.

Additional costs for a delivery method chosen by the customer other than the least expensive standard delivery option are not refunded.

7. Return process

1. Send us an email or message with your order number and return reason.
2. We will reply with return instructions.
3. Pack the products securely and send them to the address we provide.
4. After receipt and inspection, we proceed with the refund or replacement.

8. Contact

For any return or support request, please contact us:

• Email: thedivinerootsgr@gmail.com
• Phone: +30 6973386777
• Activity location: Mount Athos - Thessaloniki, Greece

This policy is provided for customer information and applies without prejudice to mandatory consumer protection rights under applicable law.